Session Coordinator (APAC) - (Freelance)

ABOUT DECODED

We are Decoded, the pioneers of transformative technology education. We democratise cutting-edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.

Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical, and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.

OVERVIEW

Decoded is looking for a Session Coordinator to join our Product Operations Team as a freelancer. As a Session Coordinator at Decoded, you’re responsible for hosting and delivering a smooth virtual workshop experience for our Mindset learning programmes. Learners within multinational corporations across the worlds of finance, professional services, and retail amongst other sectors, advance their data and digital literacy in our virtual workshops taught by our subject matter experts, Associate Facilitators.
In this role you will ensure that every interaction learners have with Decoded in the virtual workshop setting is of exceptional quality. You will work alongside our team of Associate Facilitators and Senior Product Operation Managers to deliver smooth-running workshops.
This is a remote role and your working hours will vary week to week depending on when our workshops are scheduled for our clients. Our workshops are delivered primarily in APAC time zones. We welcome candidates from any location that is suitable for these timezones’ working hours.

You will be offered work between the hours of 08:00 - 21:00 within your timezone, to accept at your discretion.

ACCOUNTABILITIES

As a Session Coordinator, you will be responsible for:

• The smooth, professional delivery of virtual workshops via Zoom or Microsoft Teams
• Promoting learning satisfaction by supporting attendees appropriately
• Be the face of Decoded on virtual workshops, making sure the client needs have been met & assisting learners with any further questions.

SPECIFIC ROLE & RESPONSIBILITIES

As a Session Coordinator you will be responsible for:

Workshop Preparation

• Becoming familiar with the client briefing document ahead of the workshop

• Open the virtual workshop on Zoom or Microsoft Teams 30 minutes before the session is due to begin

• Lead the workshop set-up meeting, resolve or escalate technical or practical issues that might affect the smooth set-up of the workshop in a timely manner

• Prepare the Facilitators by running through the pre-workshop checklist

• Be the point of contact for internal staff immediately before and during the workshop

Workshop Delivery

• Manage the virtual waiting room, communicating with the attendees where needed

• Welcome learners to the workshop & be responsible for engaging learner correspondence in the virtual chat

• Record learner attendance as instructed by the Product Operations Team

• Support attendees with technical issues they may have during the session

• Set-up, introduce and manage breakout rooms

• Provide links and information in the virtual workshop chat for attendees as required

• Support teachers with workshop timings and overall pacing support

• Highlight questions in the chat to teachers as required

Workshop Wrap-up

• Wrap up the session by gathering learner feedback via the online survey

• Lead the post workshop debrief & complete internal feedback on the facilitation team

• Escalate any issues and share feedback workshop with Product Operations Managers

SKILLS & BEHAVIOURS

Your performance will be measured and driven by: 

• A feedback report completed by the facilitation team post-workshop

• Your ability to solve problems in a virtual environment quickly and calmly, working closely with learners and teachers

• Your coordination, organisational and time-keeping skills

• Your excellent communication skills, setting a professional and engaged learning tone for the virtual workshop

WHO ARE YOU? 

• Looking for a professional role that can be carried out remotely with flexible hours

• Experience working with virtual meeting platforms, specifically Zoom and Microsoft Teams (further documentation is provided)

• Confident in leading set-up meetings ahead of workshops with fellow associates

• Highly organised and have excellent time-keeping

• A confident and professional communicator who can put people at ease

• A confident problem-solver who can navigate problems calmly

It would be an additional bonus if you have an interest in education and technology. Our current Session Coordinators to date have a variety of other interests and professional commitments including acting and higher education study.

Our workshops are conducted in English so proficiency in English will be crucial and a second Asian language such as Mandarin, Cantonese, Korean, and Japanese is beneficial

THE TEAM

You will report to the Product Operations team: our Product Resource Manager will manage your working hours, assigned work & schedule; our Senior Product Operations Manager will support you with day to day session delivery queries, quarterly meetings & relevant performance feedback.

DAY TO DAY

You will be based remotely. Based on your monthly schedule & availability, you will be offered work assignments by the Product Resource Manager, which you can accept or reject.

Interview process

1. Initial Chat: you’ll speak to one of our Operations team and be asked a series of questions about your experience, while learning about the role and Decoded & your availability.

2. Final stage Interview: you’ll speak to another team member and be asked a series of questions around problem solving.

Decoded is committed to safeguarding and promoting the welfare young people and vulnerable adults and expects all staff and volunteers to share this commitment