Learning Systems Manager

About Decoded

We are Decoded, the pioneers of transformative technology education. We democratise cutting-edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.

Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.

Overview

As the Learning Systems Manager, you will be the expert responsible for maintaining and optimising Decoded's Learner Management System (LMS) and other Learning Platforms (e.g., Credly, Data Camp, etc). You will ensure that the LMS functions seamlessly to support our global delivery of virtual, in-person, and blended learning experiences across our Commercial and Apprenticeship programmes. 

As part of the Learning Experience Design Team (LXD), you will know what ‘good’ looks like to learners, and have an intuitive knowledge of good UX on digital platforms. Alongside owning the front-end of the LMS, you will steward the technical performance, security, and integration of the Canvas LMS, ensuring an exceptional and reliable user experience for our trainers and admin teams.

Your role is critical in ensuring our technology platform reflects and supports Decoded's commitment to learning excellence and data-driven insights.

Specific Role & Responsibilities

Your role will be to ensure the stability, functionality, and optimal performance of the LMS to support Decoded’s ambitious learning goals across all aspects of the learners journey.

• LMS Administration & Maintenance: Take full ownership of the day-to-day administration, configuration, and technical support for the Canvas LMS environment with other critical systems (e.g., Credly, Data Camp, etc), including managing user accounts, roles, permissions, course creation, and system settings.

• Content Structure and Delivery: Define and manage a coherent, intuitive, and seamless learning structure within the LMS. Uploading learning assets (eLearning modules, videos, podcasts, quizzes) to build sophisticated blended learner journeys in partnership with the LXD team.

• System Optimisation & Enhancement: Proactively monitor system performance, identify opportunities for improvement, and implement new features, integrations, and tools within LMS to enhance the learner experience and administrative efficiency.

• Technical Support & Training: Act as the Tier 3 technical support for all Canvas-related issues. Develop and deliver internal training and documentation for Decoded staff on effective use of the LMS features, best practices, and new functionalities.

• Data Integrity & Reporting: Ensure the integrity of data within the LMS. Work closely with data and analytics teams to support the extraction and reporting of learner progress, activity, and attainment data, using these insights to inform platform improvements.

• Integration Management: Manage the integration and maintenance of LMS with other critical systems (e.g., Credly, Data Camp, etc) to maintain a seamless flow of data and administrative processes.

• Security & Compliance: Ensure the LMS adheres to internal security protocols and external data protection regulations, specifically supporting requirements for UK Apprenticeships and associated governance.

• Stakeholder Collaboration: Collaborate closely with the Learning Experience Design (LXD) team to ensure the platform capabilities meet instructional design needs and with the Internal Quality Assurance team to support the monitoring and observation processes.

• Future-Proofing: Stay current with LMS developments, releases, and the broader EdTech landscape, making recommendations for strategic platform evolution.

  Team & Reporting Structure

  This role will report into the Head of Learning Solutions or relevant operational lead. As part of this role, you will work closely with the Learning Experience Design (LXD) team, the Product Owners, and Apprenticeship leads.

Who are you?

Essential:

• You are passionate about leveraging technology to deliver high-quality learning experience and understand the critical role an LMS plays in a modern learning organisation.

• You have a minimum of 3+ years of hands-on, expert experience as an LMS Administrator, Canvas LMS (Instructure) as a bonus.

• You possess a strong technical background with experience in managing integrations, LTI tools, and user data synchronisation within an LMS.

• You are highly proficient in troubleshooting complex technical issues, capable of escalating and resolving issues directly with vendors (Instructure Support).

• You are a data-driven thinker, capable of extracting, transforming, and validating LMS data for accurate reporting on learner activity and outcomes.

• You are an exceptional communicator, able to translate complex technical information into clear, actionable guidance for non-technical staff including Trainers, Learners and Management

Bonus:

• You have experience supporting LMS environments for training, apprenticeships, or corporate education.

• You are familiar with data privacy standards and security requirements relevant to UK educational data.

• You have experience with basic coding or scripting (e.g., HTML, CSS, JavaScript and Python) for customising the Canvas user interface or building simple integrations.

• You have worked with AI and Generative AI technologies in learning environments. 

  Skills & Behaviours

  Your performance will be measured and driven by a mindset built on:

  • The learner and their success is at the heart of everything you do and the decisions you make. 

  • Being human-centred and data-driven. You will care passionately about delivering a robust and reliable platform, and see system performance and accurate data as key tools in enabling high-quality education at scale.

  • Proactively step to collaborate with key stakeholders and to resolve learner-facing or system issues.

  • Collaborate proactively with key stakeholders to resolve system or learner-facing issues.

  • Striving for excellence in platform performance and stability, ensuring a seamless experience for every user.

  • Building brilliant, collaborative, and productive relationships with LXD, trainers, and external vendors to drive platform utility.

  • Solving problems elegantly and creatively, you have a “find a way or make a way” mentality when resolving complex technical hurdles within the platform.

  • Taking accountability for the system's uptime and the success of others who rely on the platform to deliver and consume learning.

Day-To-Day

Our working hours are 9 am to 5 pm, Monday to Friday (UK time). You plan your working day around the best outcomes for success, identifying and prioritising projects against business needs. 

As we work with clients across different time zones, there may occasionally be times when you need to be flexible, for example, delivering a session for a US-based client might mean finishing later in the evening. When this happens, you're encouraged to adjust your hours, such as starting later that day or the next, to support a healthy work-life balance. We will endeavour to provide as much notice as is reasonably possible and discuss this with you in advance of any prolonged requirements. In these cases, you will be entitled to flexibility around working time to ensure adequate rest breaks

Apart from the above, working at Decoded means you’ll get:

• 33 days leave per year (inclusive of bank holidays) and an extra tenured holiday enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8.  We also close the office for 2 full weeks at Christmas at Decoded's discretion which does not come out of your holiday allowance.

• Modern, flexible and fully serviced offices at Fora

• Company pension contributions

• Private health care including dental, GP and hospital cover and a gym discount to help you prioritise your wellbeing

• Travel insurance

• Social events, including in-person company get-togethers, department away days and Christmas lunch 

• Continuous learning and development. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning, creativity, personal growth, and collaboration

• Free monthly lunches

• Casual dress every day

Salary band: £40,000-£45,000

Decoded is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.