Apprentice Quality & Compliance Coordinator FTC / 18 Months

ABOUT DECODED

We are Decoded, the pioneers of transformative technology education. We democratise cutting-edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.

Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical, and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.

OVERVIEW

As an Apprentice Quality & Compliance Coordinator, you will assist the apprenticeship team to ensure Decoded’s apprenticeship programmes meet high standards of compliance, learner satisfaction, and regulatory requirements. This role provides an exciting opportunity to gain hands-on experience in quality management, with particular emphasis on learning admissions & onboarding. The successful candidate will play a key role in ensuring all learners have a positive start of the programme experience. 

As part of your role, you will complete the Level 3 Business Administration apprenticeship. To be eligible for this programme, you must be based in England. Relocating to another part of the UK or abroad, for example, to Ireland, Scotland, Wales or anywhere outside of England would make you ineligible for the apprenticeship

ROLE & RESPONSIBILITIES

Admissions & Onboarding:

• Assist the Skills & Progression Manager to coordinate the enrolment process from application through to learner start date.

• Liaise with apprentices, employers, and internal teams to schedule and complete onboarding tasks.

• Ensure all enrolment documentation is accurately completed and submitted in a timely manner, including eligibility checks, initial assessments, and commitment statements.

• Support learners through the admissions & onboarding stage, ensuring they are informed and engaged.

• Act as a key point of contact for apprentices and employers during all stages of admissions & onboarding.

• Keep up to date with apprenticeship funding rules and changes in compliance guidance.

• Contribute to continuous improvement of the enrolment process to enhance learner experience and efficiency.
  

Quality & Compliance:

• Assist in tracking and reporting learner progress, outcomes, and achievements to ensure quality targets are met, including the Quality Assurance and End Point Assessment process. 

• Assist in management of the End Point Assessment process; uploading learners to EPA, registering learners on external platforms and posting results as received.

• Working closely with Compliance colleagues to ensure all processes meet Apprenticeship Funding Rules.

• Assist in reviewing and updating quality assurance policies, procedures, and documentation relevant to Admissions, Onboarding, EPA & Off-boarding. 
  

Administrative Support:

• Support in the collection and analysis of learner and employer feedback to identify areas for improvement in the Admissions & Onboarding process. 

• Assist the Apprenticeship Management team in the day-to-day coordination and administration of apprenticeship programmes - supporting teams during peak periods. 

• Support the Skills & Progression Manager in setting up the Decoded Alumni Network;  organising and supporting events such as apprentice awards, external speakers or engagement events.

• Provide general administrative support, including answering inquiries, updating records, and assisting with day-to-day tasks.
  

TEAM REPORTING & STRUCTURE

This role will report to the Skills & Progression Manager

WHO ARE YOU

Essential

• Enthusiasm to develop knowledge and skills in the apprenticeship sector

• Commitment to complete the L3 Business Administration apprenticeship

• Strong organisational skills and attention to detail

• Ability to work independently in a remote environment

• Good communication and interpersonal skills, with the ability to interact professionally with staff, learners, and employers.

• Able to work collaboratively as part of a team to maintain high-quality standards.

• Adaptable and open to receiving feedback for personal and professional development.

Bonus

• Strong IT skills, particularly in Microsoft Office (Excel, Word, PowerPoint).

• Ability to analyse and interpret data effectively

• Understanding of the apprenticeship programme

SKILLS & BEHAVIOURS

Your performance will be measured by and driven by a mindset built on: 

• Striving for excellence in everything you do. You don’t accept mediocrity in yourself or the team around you.  

• Building brilliant, collaborative and productive relationships with colleagues and partners alike. 

• Solving problems elegantly and creatively: “find a way or make a way”.

• Taking accountability for your own success, and the success of others.

DAY TO DAY

Our working hours are from 9am-5pm Monday-Friday.
This is a fully remote role. Remote and flexible working has always been part of our culture and will continue to be encouraged. You will be in control and responsible for your time. You plan your working day around the best outcomes for success, identifying and prioritising projects against business needs.

BENEFITS

Apart from the above, working at Decoded means you’ll get:

• 33 days* leave per year (inclusive of bank holidays) and extra tenured holiday enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8. We also close the office for 2 full weeks at Christmas at Decoded's discretion which does not come out of your holiday allowance.

• Flexible working, including work-from-home

• Modern, flexible and fully serviced offices at WeWork in Liverpool Street, London

• Health care, including dental, medical, and vision* and to help you prioritise your wellbeing

• Travel insurance

• Social events and all company gatherings

• Continuous learning and development. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning

• A work environment that values creativity, personal growth and collaboration

• Free monthly lunches

• Laptop and virtual work equipment kit provided

Salary band 

£24,000 - £26,000

Decoded is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. We welcome applications from everyone, regardless of their ethnicity, gender, transgender, age, disability, sexual orientation or religion.