Admission's and Onboarding Specialist

About Decoded

We are Decoded, the pioneers of transformative technology education. We democratise cutting-edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.

Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.

Overview

As an Admissions & Onboarding Specialist, you will be responsible for the critical first stages of the learner journey across our apprenticeship programmes. You will ensure that every learner's entry into Decoded is efficient, inclusive, and fully compliant with DfE funding rules. 

The role focuses on executing the practical elements of recruitment and enrolment, from conducting initial assessments to ensuring all documentation is accurate and audit-ready. You will work closely with the wider Learner Journey team to proactively resolve any barriers that could prevent an apprentice from successfully starting their programme.

Accountabilities

As an Admissions & Onboarding Specialist at Decoded, you are accountable for:

• Executing the admissions and onboarding processes with a focus on efficiency, inclusivity, and compliance with DfE funding rules

• Ensuring all learner documentation and data entry is 100% accurate and ready for audit.

• Conducting rigorous eligibility checks and initial assessments to ensure learners are on the right programme.

• Providing a high-quality initial experience for learners, fostering a supportive environment from day one.

• Supporting continuous quality improvement by identifying and resolving issues that hinder the enrollment timeline.

Specific Role & Responsibilities

Admissions & Onboarding

• Manage the end-to-end admissions process to ensure timely enrolments that meet business targets.

• Oversee and conduct initial assessments, eligibility checks, and learner inductions.

• Identify and resolve any issues or barriers that could prevent an apprentice from starting their programme.

• Ensure all data entry into learner management systems is accurate and compliant with DfE funding rules.

• Stay informed of national and sector trends in apprenticeship recruitment to support the broader team strategy.

Compliance & Quality

• Maintain learner-related processes that are fully compliant with DfE funding rules, Ofsted standards, and awarding body requirements.

• Support the preparation for external audits and contribute to the internal continuous quality improvement (CQI) process.

• Provide regular data and reports on admissions and enrollment metrics to the leadership team.

Learner Engagement

• Champion inclusion and accessibility throughout the onboarding phase, embedding best practices in initial learner support.

• Work collaboratively with the Learner Services and Retention teams to ensure a seamless transition from enrolment to active learning.
  
  

Who are you?

Essential:

• A learner-focused individual with proven experience in apprenticeship admissions, further education, or work-based learning environments.

• A strong understanding of DfE funding rules and the compliance requirements for apprenticeship starts.

• Meticulous attention to detail with the ability to maintain accurate, audit-ready documentation and data.

• Excellent communication skills, with the ability to guide learners through complex enrolment requirements clearly

• Data-driven and proactive, with the ability to use insights to improve the efficiency of the onboarding process.

Skills & Behaviours

Your performance will be measured by and driven by a mindset built on:

• Striving for excellence in everything you do.

• Building brilliant, collaborative relationships with colleagues and partners.

• Solving problems elegantly and creatively: "find a way or make a way".

• Taking accountability for your own success and the success of our learners.
  

Team & Reporting Structure

This role will report into the Senior Learner Journey & Success Manager 

Day-To-Day

Our working hours are 9 am to 5 pm, Monday to Friday (UK time). You plan your working day around the best outcomes for success, identifying and prioritising projects against business needs. As we work with clients across different time zones, there may occasionally be times when you need to be flexible, for example, delivering a session for a US-based client might mean finishing later in the evening. When this happens, you're encouraged to adjust your hours, such as starting later that day or the next, to support a healthy work-life balance.

Given the global nature of our learner and customer base, you may be OR it is likely that there will be occasions when you are required to adjust your working hours, working outside your normal working pattern of 9am – 5pm. We will endeavour to provide as much notice as is reasonably possible and discuss this with you in advance of any prolonged requirements. In these cases, you will be entitled to flexibility around working time to ensure adequate rest breaks

Apart from the above, working at Decoded means you’ll get:

• 33 days leave per year (inclusive of bank holidays) and an extra tenured holiday enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8.  We also close the office for 2 full weeks at Christmas at Decoded's discretion which does not come out of your holiday allowance.

• Modern, flexible and fully serviced offices at WeWork

• Company pension contributions

• Private health care including dental, GP and hospital cover and a gym discount to help you prioritise your wellbeing after a successful probation*

• Travel insurance

• Social events, including in-person company get-togethers, department away days and Christmas lunch 

• Continuous learning and development. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning, creativity, personal growth, and collaboration

• Free monthly lunches

• Casual dress every day

Salary: £28,000-£34,000 per annum

*Benefits may differ slightly depending on your location of residence.

Decoded is committed to safeguarding and promoting the welfare of young people, and vulnerable adults and expects all staff to share this commitment. All roles involving interaction with learners, or access to sensitive learner data, are subject to mandatory background clearances. Successful candidates will be required to undergo a DBS check; where the role meets the criteria for regulated activity, an Enhanced DBS check (including a barred list check) will be required prior to commencement of employment.

We also require 2 professional references that come from either of the following:
- Your HR department
- Current or previous manager
- Someone senior to you in the business