Programme Manager

Job description

ABOUT DECODED

We are Decoded, the pioneers of transformative technology education. We democratise cutting edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.

Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.


OVERVIEW

Decoded is looking for a Programme Manager to join our Programme Management Team. As a Programme Manager you will work with colleagues and partners to onboard, support and project manage our clients and learners throughout their engagement with the Data Academy. We are a regulated environment, so you should be comfortable operating in a business that embodies both compliance with quality.


ACCOUNTABLITIES


  • Project managing our training programmes from onboarding to completion
  • Building strong relationships with our clients and the wider team to ensure learners have everything they need to be successful on our programmes
  • Tracking and reporting on programme progress and compliance
  • Continuously improving our processes



SPECIFIC ROLE & RESPONSIBILITIES

Programme management

  • Managing training programmes on the Data Academy: successfully onboarding and delivering programmes in a high quality and compliant fashion
  • Ensuring the smooth running of your programmes including managing logistics and administration
  • Building relationships with clients, learners and internal stakeholders to guide and influence programme and learner success
  • Providing reports and feedback to clients and your line manager on the health of your programmes, flagging any issues that require support
  • Working with our compliance advisors, colleagues and partners to support the Programme Management Team in ensuring success.

Process management

  • Standardising processes, ensuring appropriate documentation is created and communicated
  • Supporting your line manager to implement improvements and changes to processes, collating feedback and iterating further improvements if needed

Team management

  • Supporting the induction and training of new Programme Coordinators and Programme Managers to the team.


SKILLS AND BEHAVIOURS 

Your performance will be measured and driven by a mindset built on:

  • Building collaborative relationships with internal and external stakeholders
  • Solving problems elegantly and creatively: “find a way or make a way”
  • Organisational skills - proactivity, process improvements
  • Communication skills - written, verbal, 1:1, group
  • The ability to create a fun, inclusive and supportive team environment
  • A flexible, can do attitude and a willingness to learn
  • Striving for excellence in all areas
  • The ability to keep things in perspective
  • Exceptional attention to detail to deliver timely, quality results 

Requirements

WHO ARE YOU?

  • You have experience in managing projects and client relationships in a fast paced environment
  • You are a good communicator and can lead projects confidently
  • You have a positive and ‘roll up your sleeves’ - attitude (we are at a high growth stage and keen to improve current functions)
  • You always turn challenges into opportunities to enhance the product & service
  • You are detail oriented and organised, you can identify trends while considering the larger scale impact
  • You have a track record in standardising, documenting and improving existing processes
  • You have an understanding of, and interest in tech and innovations
  • You are passionate about Decoded’s mission and creating a social impact
  • You love working in a cross functional team environment
  • Bonus:
  • Familiarity with managing apprenticeships
  • Experience of working with a virtual team and delivering virtual programmes

TEAM REPORTING AND STRUCTURE

Report into a Senior Programme Manager.


    DAY TO DAY

    You will be in control and responsible for your time. You plan your working day around the best outcomes for success, identifying and prioritising projects against business needs.


    LEARNING AND PROGRESSION

    All team members gain full exposure to Decoded learning programmes. So when it comes to future-proofing your CV, you couldn’t be better placed. In just a few months at Decoded you’ll become fluent in digital technologies and innovation, and you’ll continue to refresh and refine this knowledge for the duration of your career here.
    Beyond that, we run a dedicated learning calendar to hone craft skills in teaching, leadership, strategy and other relevant disciplines.
    Quarterly performance reviews embedded within our culture of feedback will ensure you are recognised and rewarded for the value that you bring to Decoded.


    APART FROM THE ABOVE, WORKING AT DECODED MEANS YOU'LL GET:


    • A competitive salary
    • 28 days’ holiday per year, inclusive of the 8 bank holidays. We also close for two full weeks at Christmas, at Decoded's discretion
    • Company pension and contributions
    • Private health care including dental, GP, hospital cover and a gym-discount to help you prioritise your wellbeing 
    • Travel insurance
    • The opportunity to join a high growth company 
    • A work environment that values creativity, personal growth and collaboration 
    • Continuous learning and development: you will be challenged with lots of responsibility and exciting projects in an environment that encourages learning
    • A huge array of social events including themed Christmas, get-togethers and a summer away day as well as monthly drinks and snacks 
    • Flexible working and working from when you need to
    • Cutting edge software and kit, always