We are Decoded, the pioneers of transformative technology education. We democratise cutting edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.
Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.
Decoded is looking for an experienced and motivated Mentor Manager. You will be accountable for managing a team of Decoded Mentors in the UK and EMEA responsible for the delivery of apprenticeship programmes.
The Mentor Manager objectives are set out as follows:
Supporting a team of Mentors:
To deliver outstanding education and support to progress learners and exceed their potential
To help them establish and maintain highly effective partnerships with learners and employers
To exceed expectations in compliance with Ofsted, ESFA, partners, and other authorities
With their continuing professional development in data analysis and teamwork
As a Mentor Manager at Decoded, you’re ultimately accountable for:
SPECIFIC ROLE & RESPONSIBILITIES
Mentor Team Management
Line managing the performance of a team of Mentors, supporting them to deliver outstanding teaching, learning and assessment to their learners
Supporting a team of Mentors in establishing and maintaining highly effective partnerships with their learners and their learners’ employers
Setting group and team objectives in terms of achievement and progression of learning
Ensuring key processes and practice are followed and tested by embedding regular caseload reviews with Mentors and IQAs
Providing feedback to the management team and other parts of the business flagging any issues that require support.
Using data to understand improvements to performance and achievement targets
Driving MI and ensuring we are collecting the right data to support Mentor development.
Drive and embed excellent safeguarding practices within the Mentor team
Ensure the Mentorship team receive regular training to allow them to carry out their safeguarding and prevent duties with learners
Quality and Compliance
Working with our Quality and Compliance team to ensure compliance with all relevant legislation in particular Ofsted and ESFA rules from a Mentor responsibility perspective.
Monitoring funding requirements such as learner OTJ calculations and progression
Working closely with the Head of Programme Management to ensure decisions are made with programme success in mind
Working closely with the Teaching Director to create a brilliant working environment for the Mentorship Team that supports innovative thinking and collaboration
Working closely with Quality & Compliance to ensure excellent education practice is in place and funding requirements are adhered to
Working closely with the Curriculum Manager to ensure Mentors are delivering our most up-to-date content
Working closely with our L&D Coach and the Director of Quality and Compliance to ensure Mentors are regularly undergoing CPD, coaching interventions and are delivering high-quality teaching in a compliant fashion
SKILLS & BEHAVIOURS
Your performance will be measured by and driven by:
WHO ARE YOU?
You have 3+ years of experience in the operational management of teams within apprenticeship delivery and have some assessment experience
You have 2+ years of experience in managing projects and people in a fast-paced environment
You are a strong communicator and can introduce new ideas confidently
You have an understanding of, and interest in tech and innovations.
Experience in data analysis is a strong plus
Experience beyond the further education sector is a strong plus
You have a positive and ‘roll up your sleeves’ - attitude (we are at a high growth stage and keen to improve current functions)
You always turn challenges into opportunities to enhance the product & service.
You are detail-oriented and organised
You have a track record in developing/improving existing processes.
You are passionate about Decoded’s mission and creating a social impact.
You love working in a cross-functional team environment.
TEAM & REPORTING STRUCTURE
You will report to the Teaching Director, managing a team of up to 12 Mentors.
You will be based in our London office. You will work from 9 am to 6 pm either full time five days a week or part-time for a minimum of four days a week. You will travel to your learners' workplaces to deliver in person workshops monthly.
You will be in control and responsible for your time. You plan your working day around the best outcomes for success, identifying and prioritising projects against business needs.
LEARNING & PROGRESSION
We run a dedicated learning calendar to hone craft skills in teaching, leadership, strategy and other relevant disciplines.
Quarterly performance reviews embedded within our culture of feedback will ensure you are recognised and rewarded for the value that you bring to Decoded
Apart from the above, working at Decoded means you’ll get: