Head of Delivery

Job description

The future needs you. That’s what we believe. Yes, blockchain, cryptocurrencies, hacking, machine learning , and robotics will change human reality on this planet but there’s no reason that reality can’t include humans and not force them out.


Born in London, Decoded teaches some of the biggest businesses in the world how to act and think differently. Our talented and diverse team from around the world all share a deep passion for creating a world where everyone can participate and drive innovation.


Decoded launched the Data Academy programme in 2017. It’s now our fastest growing

product area. We have huge ambitions for this product and now need a strategic Head of Delivery to introduce a disciplined process to manage the logistics and people to successfully deliver and scale Decoded’s training sessions


What you’ll do:


  • Be the go to person for strategic and operational issues in the delivery of facilitators and equipment in EMEA
  • Be highly visible within the company and good working relations cross functionally
  • Motivate, lead and earn the respect of all team members
  • Measure, analyse, and communicate progress toward strategic goals
  • Build strong relationships with the facilitators and run the community engagement
  • Establish a robust process where we are able to forecast and deliver workshops with the best facilitators available
  • Enable the facilitation manager to increase facilitator retention rates and build the community
  • Work closely with our product team


Who are you? 

  • 4+ years senior level experience in building and managing operations in a high growth environment

  • Track record of delivering corporate events comprising numerous contractors and equipment rental needs

  • Experience in introducing and implementing new ideas that have improved efficiency and strengthened customer retention

  • Great understanding of Decoded and passionate about what the company is trying to achieve

    • Excited by the Startup / Tech ecosystem

    • Background working with large Corporate clients

    • Background working in high-end events

  • Confident leader and communicator

  • Track record of presenting process developments to the wider team in a pedagogic manner

  • Line management and hiring experience

Here’s what you’ll get working with us:

  • Opportunity to join a high growth company

  • Competitive salary

  • Company pension with matched contributions

  • Work environment that values creativity, personal growth and collaboration

  • Continuous learning and development: you will be challenged with lots of responsibility and exciting projects in an environment that encourages learning