Apprenticeship Mentor Manager

Job description


We are Decoded, the pioneers of transformative technology education. We democratise cutting edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.


Decoded is looking for an experienced and motivated Mentor Manager. You will be accountable for managing a team of Decoded Data Mentors in the UK and EMEA responsible for the delivery of apprenticeship programmes.

The Mentor Manager objectives are set out as follows:

Supporting a team of Mentors:

  1. To deliver outstanding education and support to progress learners and exceed their potential

  2. To help them establish and maintain highly effective partnerships with learners and employers

  3. To exceed expectations in compliance with Ofsted, ESFA, partners, and other authorities

  4. With their continuing professional development in data analysis and teamwork


As a Mentor Manager at Decoded, you’re ultimately accountable for:

  • Successful line management of Data Mentors, supporting them to perform their day to day Mentorship responsibilities to the highest standard
  • Creating a brilliant working environment for the Mentorship Team that supports innovative thinking and collaboration
  • Driving excellence within the Mentorship Team and supporting the development and improvement of our processes
  • Ensuring compliance with Ofsted, ESFA, partners, and other authorities with respect to policy and all procedures associated with teaching, learning and assessment
  • Supporting Data Mentors to develop positive relationships with learners and clients to build our reputation and brand


Mentor Team Management

  • Line managing the performance of a team of Data Mentors, supporting them to deliver outstanding teaching, learning and assessment to their learners

  • Supporting a team of Data Mentors in establishing and maintaining highly effective partnerships with their learners and their learners’ employers

  • Setting group and team objectives in terms of achievement and progression of learning

  • Ensuring key processes and practice are followed and tested by embedding regular caseload reviews with Data Mentors and IQAs

  • Providing feedback to the management team and other parts of the business flagging any issues that require support.

  • Using data to understand improvements to performance and achievement targets

  • Driving MI and ensuring we are collecting the right data to support Data Mentor development.

  • Drive and embed excellent safeguarding practices within the Mentor team

  • Ensure the Mentorship team receive regular training to allow them to carry out their safeguarding and prevent duties with learners

Quality and Compliance

  • Working with our Quality and Compliance team to ensure compliance with all relevant legislation in particular Ofsted and ESFA rules from a Data Mentor responsibility perspective.

  • Monitoring funding requirements such as learner OTJ calculations and progression

Working relationships 

  • Working closely with the Head of Programme Management to ensure decisions are made with programme success in mind

  • Working closely with the Teaching Director to create a brilliant working environment for the Mentorship Team that supports innovative thinking and collaboration

  • Working closely with Quality & Compliance to ensure excellent education practice is in place and funding requirements are adhered to

  • Working closely with the Curriculum Manager to ensure Data Mentors are delivering our most up-to-date content

  • Working closely with our L&D Coach and the Director of Quality and Compliance to ensure Data Mentors are regularly undergoing CPD, coaching interventions and are delivering high-quality teaching in a compliant fashion



  • You have 3+ years of experience in the operational management of teams within apprenticeship delivery and have some assessment experience

  • You have 2+ years of experience in managing projects and people in a fast-paced environment

  • You are a strong communicator and can introduce new ideas confidently

  • You have an understanding of, and interest in tech and innovations.

  • Experience in data analysis is a strong plus

  • Experience beyond the further education sector is a strong plus

  • You have a positive and ‘roll up your sleeves’ - attitude (we are at a high growth stage and keen to improve current functions)

  • You always turn challenges into opportunities to enhance the product & service.

  • You are detail-oriented and organised

  • You have a track record in developing/improving existing processes.

  • You are passionate about Decoded’s mission and creating a social impact.

  • You love working in a cross-functional team environment.


Your performance will be measured by and driven by:

  • Driving your team towards meeting and exceeding their KPIs.
  • Striving for excellence in everything you do. You don’t accept mediocrity in yourself or the team around you.
  • Target driven to meet industry performance measures
  • Building brilliant, collaborative and productive relationships with colleagues and partners alike.
  • Solving problems elegantly and creatively: “find a way or make a way”.
  • Taking accountability for your own success, and the success of others.
  • Organisational skills - proactivity, process improvements.
  • Communication skills - written, verbal, 1:1, group.
  • You have a can-do attitude and a willingness to learn.
  • You have exceptional attention to deal and excellent organisational skills


You will report to the Teaching Director, managing a team of up to 12 Data Mentors.


We run a dedicated learning calendar to hone craft skills in teaching, leadership, strategy and other relevant disciplines.

Quarterly performance reviews embedded within our culture of feedback will ensure you are recognised and rewarded for the value that you bring to Decoded.

Apart from the above, working at Decoded means you’ll get:

  • 28 days holiday per year, inclusive of the 8 bank holidays. We also close for two full weeks at Christmas, at Decoded's discretion
  • Modern, flexible and fully serviced offices at Fora
  • Company pension contributions
  • Private health care including dental, GP and hospital cover and a gym discount to help you prioritise your wellbeing
  • Travel insurance
  • A huge array of social events including themed Christmas get-togethers and a summer away day as well as monthly drinks and activities
  • Continuous learning and development through monthly training sessions focusing on data science and teaching, plus bespoke training, coaching and development to allow you to reach your potential. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning, creativity, personal growth and collaboration
  • Free monthly lunches, fresh fruit every day, drinks and snacks
  • Casual dress every day
  • Flexible working and working from home when you need to
  • Cutting edge software and kit, always