Account Director

Job description

The future needs you. That’s what we believe. Yes, blockchain, cryptocurrencies, hacking, machine learning , and robotics will change human reality on this planet but there’s no reason that reality can’t include humans and not force them out.

 

Born in London, Decoded teaches some of the biggest businesses in the world how to act and think differently. Our talented and diverse team from around the world all share a deep passion for creating a world where everyone can participate and drive innovation.

 

Decoded launched the Data Academy programme in 2017. It’s now our fastest growing product area. We have huge ambitions for this product and now need an experienced Account Director to manage and expand our largest and most reputable client accounts.

Requirements

What you’ll do:

You will manage Decoded’s biggest clients in budget of + £1m, build strong relationships and ensure we have identified and communicated all opportunities throughout the process.

 

  • Brief Decoded’s internal teams and manage budgets

  • Liaise with clients at c-level on a day-to-day basis

  • Promote the expansion of business with existing clients

  • Work with other senior managers at Decoded to generate new accounts

  • Complete projects to a specific schedule and within an agreed budget

  • Use your skills to push clients and Decoded, creatively and strategically

  • Project manage the client engagement from onboarding to finishing

  • Manage all client communications with scale in mind

  • Optimise and improve existing processes where needed and regularly feed diverse matters back to product and client teams

  • Plan and lead a healthy, long term client relationship

  • Travel occasionally for client visits, new business presentations, planning and brief taking

  • Eventually lead and grow a team to provide the utmost level of client service

Who are you?

  • You have 5+ years experience in managing large client accounts in an agency, training or tech environment

  • You can introduce new ideas confidently and always consider the large scale impact

  • You have a ‘roll up your sleeves’ - attitude (we are at a high growth stage and keen to improve current functions)

  • You always turn challenges into opportunities to enhance the product & service

  • You have a track record in developing / improving existing processes

  • You have a strong understanding of, and interest in tech and innovations

  • You are passionate about Decoded’s mission and creating a social impact

  • You love working in a cross functional team environment

 

Here’s what you’ll get working with us:

  • Opportunity to join a high growth company

  • Competitive salary

  • Company pension with matched contributions

  • Work environment that values creativity, personal growth and collaboration

  • Continuous learning and development: you will be challenged with lots of responsibility and exciting projects in an environment that encourages learning